MIS382-Chapter 4 How Do You Use an Intranet?

Introduction

1. Overview of Intranet usage
2. Building an Intranet
3. AT & T
4. Bell Atlantic
5. EDS
6. JCPenney
7. TI
8. SAS
9. Turner Broadcasting
10. Sandia Labs Case Study

Two approaches to discussing intranet uses:

1. Technical (will be discussed in detail) READ:
   • Chapter 8 - Publishing on the Internet
   • Appendix E & F - Creating a Web Page using Microsoft Word
   • Appendix G - Creating a Web Page using HomeSite
   • Creating a Web Page using Microsoft FrontPage 97
2. Process
   • Corporate internal home page
   • Communications processes
   • Support processes
   • Product development processes
   • Operational processes
   • Marketing and sales processes
   • Customer support processes

Corporate Internal Home Page

• Tools and Resources
  • Search tools
  • Index or table of contents
  • Site map
  • Feedback or comments
  • Internet acceptable use policies (AUP)
  • Internet resources
  • Starting points
  • Support
  • Tutorials and help
  • What's new
  • Other tools (companies stock prices, news, etc.)
• Directories, phone books, and organization charts
• Company history and mission
• Company services for employees
• Organizational (departmental) home pages

Communications Processes

1. Organizational Communication (http://www.Sun.com/960101/feature1/index.html)
   • Corporate newsletters, bulletins, news, and magazines
   • Business unit and departmental communications
   • Repositories of corporate information
2. Interpersonal and Group Communication
   • Newsgroups
   • Chat
   • Videoconferencing

Support Processes

• Human Resources (HR), or people processes
  • Policies and Benefits (FAQs)
  • Payroll
  • Job Postings
  • Career Development
  • Training
  • Other (performance reviews)
• Accounting and financial processes
  • Financial Reports
  • Assest Management
• Information systems, or technology provisioning and support processes
  • Software and Applications Development and Delivery
  • User Documentation and Electronic Performance Support Systems
  • Technical Support and Help Desks (FAQs)
  • Network Management
  • Information and Knowledge Repositories
  • Cache Internet Resources
• Legal Process (legal library resources)
• Other processes (infrastructure or capacity development)

Product Development Processes

• Research and Development
• Engineering

Operational Processes

• Purchasing (internal product catalog)
• Electronic data interchange (EDI)
• Inventory
• Manufacturing (production schedules, bill of materials, quality stats)
  Intranets Reach the Factory Floor
  Intranet Technology - A Growing Manufacturing Resource
• Professional services development (repository for reports, best practices, collaboration conferences)

Marketing and Sales Processes

• Marketing
• Sales
• Order Fulfillment

Customer Support Processes

• Publish customer information
• Publish customer support training online
• Publish problem status updates for customer support personnel (FAQs)