MIS382-Chapter 11 Make Your Intranet Pervasive
How Do You Make the Intranet the Universal User Interface?
Design It for Users
Three reasons for using multimedia:
- Decoration
- Navigation
- Information
- Is It User-Friendly? [SunWeb: User Interface Design]
- Make It Easy to Navigate
- Keep It Fresh and New
- What's new section
- Announcements and Bulletins
- Newsletters
- Make It Useful
- New Content
- Database Information
- Graphics
- What's interesting on the WWW
- Publicize great internal pages
- Interactivity
- Sports and Clubs
- Services
- Review Your Bandwidth Needs Frequently [graphics]
- Add New Tools
- Continue to Coordinate the Team's Efforts
What Are the Critical Success Factors?
- Provide Value to the Business
- Communicate Throughout the Organization
- Provide Valuable and Relavant Content
- Provide Value to Your People
- Use It to Train and Develop Your People
- Use It to Develop Your Products
- Use It for Things Related to Your Customers
- Get Lots of People Involved So You Have a Diversity of Ideas
- Let the Intranet Change the Culture
How Do You Measure the Results?
- Cost [AT&T - $50 mill start-up; $100 mill for 5 years]
- Benefits
- Tangible [AT&T - saves $30 mill / yr]
- Intangible
- Provides for Sharing information and knowledge
- saves time
- increases awareness and responsiveness
- facilitates the timely delivery of information
- increases communication
- makes employees more effective
- helps employees in other locations feel like part of the team
- makes information easy to get to and update
- allows us to leverage a stragetic asset: intellectual capital
- changes the way we think about knowledge and information
- opens up new business opportunities
Is Anybody Bothering with ROIs?
Checklist: Make Your Intranet Pervasive
