MIS382-How Do You Use Groupware?

What do Groupware Tools Do?

1. Working Together
   1. Calendaring and Scheduling Tools
   2. Voice Conferencing
   3. Videoconferencing
   4. Electronic Meeting Systems (EMS)
   5. Whiteboards and Data Conferencing
   6. Chat Tools

2. Working Individually
   1. E-mail
   2. Conferencing and Discussions (newsgroups, forums, discussion groups)
   3. Knowledge Repositories
   4. Group Writing and Shared Document Editing tools
   5. Workflow and Applications Development Tools

How Do You Use Groupware?

• Communications processes
  • Organizational communications
  • Interpersonal and Group Communications
    • e-mail
    • newsgroups
    • chat
    • videoconferencing
• Support processes
  • Human Resources Processes
  • Accounting and Financial Processes
  • Information Systems, or Technology Provisioning and Support Processes
  • Process Management Processes
• Product development processes
  • Research and Development
  • Design Engineering
• Operational processes
  • Purchasing
  • Electronic Data Interchange (EDI)
  • Manufacturing
  • Professional Services Development
• Marketing and Sales processes
  • Marketing
  • Sales
• Customer support processes