Introduction

The order status inquiry application allows your sales staff to query customer orders. These orders can be queried by item number, customer number or order number.


Technical Support

Contact Netscape for information on technical support.


Contact Information

Sales     - Lisa Pendrys - ext. 118 
            lisap@prologic.com

Technical - Hollie Jones - ext. 126
            holliej@prologic.com

Prologic Management Systems, Inc.
2030 E. Speedway
Tucson, AZ 85719

phone 520-320-1000
fax   520-320-1100

How to Use this Application

From the Main Menu choose Order Status Inquiry. This will take you to the Inquire Orders By menu that gives you the options of inquiring orders by item, customer, or order number. Once you make one of these selections an entry form will appear in the lower righthand frame. Enter all fields and then press the submit button. Pressing the submit button will cause all entries to be validated. Once entries are validated results of your query will display.

Getting Started

Main Menu Selections.

The main menu has the following selections:

Order Status Inquiry - will display another menu in the lower lefthand frame. This menu will give you the options of inquiring orders by Item, Customer, or Order number.

Help - brings you to this help information.

Home - will display the home page of this application. This gives you information about Prologic Management Systems, Inc. along with links to both our web site and our subsidiaries.

Inquire Orders By menu.

The inquire orders menu has the following selections to inquire by:

Item - this selection will cause the Inquire By Item form to appear in the lower righthand frame.

Customer - this selection will cause the Inquire By Customer form to appear in the lower righthand frame.

Order - this selection will cause the Inquire By Order form to appear in the lower righthand frame.

Entering selection forms.

Common features - The buttons at the bottom of the form are common to all three screens.

Search button - allows you to do a case sensitive search, for example, for the item number by entering part or all of the item description.

When inquiring by customer, the search button allows you to enter part or all of the customer name to find the customer number.

When inquiring by order you can enter part or all of the order number and it will display the order numbers and customer name.

For all of these searches if you enter nothing it will display everything in the file you are searching.

Help - displays this on-line help.

Back - takes you back to the previous page of the frame you are in.

Submit - verifies that all fields are entered with valid data. Once the data is validated the database will be quried with your entries. The results of the query will be displayed in table format.

Inquire By Item form - the following fields are required to submit this form; item number, starting order date, ending order date, location, order type.

The location field is a drop down box and all valid selections will be displayed.

The order type field is a series of radio buttons that allow you to choose either open orders, backordered items, or orders with complete shipments.

Open orders are those with line items whose quantity shipped is equal to zero.

Backordered items are those with line items whose quantity shipped is less than the quantity ordered, but greater than zero.

Complete orders are those with line items whose quantity shipped is equal to the quantity ordered.

Inquire By Customer form - the following fields are required to submit the form; customer number, starting order date, ending order date, location, order type.

The location field is a drop down box that will display all valid selections.

The order type field is a series of radio buttons that allow you to choose either open orders, backordered items, or orders with complete shipments.

Open orders are those with line item whose quantity shipped is equal to zero.

Backordered items are those whose quantity shipped is less than the quantity ordered, but greater than zero.

Complete orders are those with lines whose quantity shipped is equal to the quantity ordered.

Inquire By Order form - the order number is the only field required.

Entering Search Forms

Enter all or part of the item description, customer name, or order number that you are searching for. Entering nothing will give you a display of all the records on file for the search you are performing.

Query Results

On the screen that displays the query results the first table will display the selections you entered on the form. The second table will display the results of those selections.

At the bottom of this screen is a button that will allow you to query the delivery schedule and shop floor detail for a line item. When you press this button it will display the Inquire Delivery Schedule/Shop Floor Detail form. Once this form is submitted the results of your query will be displayed. There will be three tables. The first will display your query selections, the second will display the Delivery Schedule detail, and the third will display the Shop Floor detail.


Troubleshooting and Known Problems