Help Desk True Story?1

>A friend of mine sent this to me. Mind you, it is a true story.
>
>My wife works at the computer help desk at HP. She got wind of the
>following question from a customer to a HP tech support person. What a
>joke!!:
>
>Caller:   "Hello, is this Tech Support?"
>
>Tech Rep: "Yes, it is.  (asked for name/number/system) How may I help
>you?"
>
>Caller:   "The cup holder on my PC is broken and I am within my
>warranty period.  How do I go about getting that fixed?"
>
>Tech Rep:  "I'm sorry, but did you say a cup holder?"
>
>Caller:   "Yes, it's attached to the front of my computer."
>
>Tech Rep:   "Please excuse me if I seem a bit stumped, it's because I
>am. Did you receive this as part of a promotional, at a trade  show, how did
>you get this cup holder?  Does it have any trademark on it?"
>
>Caller:   "It came with my computer, I don't know anything about a
>promotional.  It just has '4X' on it."
>
>At this point the Tech Rep had to mute the caller because he couldn't
>stand it.  The Caller had been using the load drawer of the CD ROM as a
>cup holder and broke it off the drive...OOPS.