PPT Slide

Notes

Service Level Management

• SLA management of service equivalent to  QoS of network

• SLA defines
  • Identification of services and characteristics
  • Negotiation of SLA
  • Deployment of agents to monitor and control
  • Generation of reports

• SLA characteristics
  • Service parameters
  • Service levels
  • Component parameters
  • Component-to-service mappings

Network Management: Principles and Practice

© Mani Subramanian 2000

13-67

Chapter 13

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