Precepts for the Design of Human-Centered Systems
Recognize the roles of multimedia (paper, computing, video, conversation, and so on) during design. The interaction of these media is important in understanding the big picture of human-centered design. . . .
Analyze the system's infrastructure and standards. . . . the system that can effectively solve a particular problem may not always be the most elegant. From a human-centered perspective, a "pretty good" system may sometimes be the best.
Theoretical Foundations of Multimedia Chapter 7