Help! The Network's Down

When Bad Things Happen to Good Computers

  1. Make sure that your computer and everything attached to it is plugged in.
  2. Make sure that your computer is properly connected to the network.
  3. Note any error messages that appear on the screen.
  4. Do a little experimenting to find out whether the problem is indeed a network problem or a problem with just your computer.
  5. Try restarting your computer.
  6. Try restarting the entire network.

My Computer's Dead!

  1. Is it plugged in?
  2. Check surge protector.
  3. Check On/Off switch.
  4. Listen for fan.
  5. Check outlet.
  6. Check monitor.
  7. Check cables.
  8. Check monitor adjustments.

Checking your Network Connection

  1. Twisted-pair - check light on NIC (should be steady)
  2. Coax - check to make sure network is properly terminated and "Teed"
  3. Replace cable
  4. Check hub

A Bunch of Error Messages Flew By!

Try Pause key(Hold key); Ctrl-NumLock; Ctrl-S; or F8 during boot

Time to Experiment

  1. Try another protocol (NETBUEI / TCP/IP)
  2. Try another computer on the network
  3. Try another computer with your ID
  4. Try logging out of the network and trying the operation

How to Restart Your Computer

  1. in Win '95 or '98, use ShutDown
  2. CTRL-ALT-DEL
  3. Reset button
  4. On/Off switch
  5. Unplug

How to Restart the Network

  1. Have users log off network and shut down computers (Make sure they save their work first.)
  2. Shut down the network server
  3. Reboot the network server. [Watch for error messages]
  4. Turn on each computer
back